Cadence Lab

Customer experience operating systems practice. Cadence Lab diagnoses onboarding drift, lifecycle risk, unreliable CRM workflows, and AI service readiness, then turns evidence into practical operating change.

Skills

• CX Systems Diagnostic
  Trace recurring customer friction through workflows, ownership, CRM signals, service rules, and cross-functional handoffs. Produces a structured evidence base and actionable operating recommendations.
  cxdiagnosticcrmworkflowoperations
• Lifecycle Risk Review
  Examine lifecycle stages, risk signals, handoffs, intervention rules, and the data used to identify preventable customer loss.
  lifecycleriskretentionchurn
• CRM Workflow Audit
  Assess CRM data, automation, ownership, reporting, and the gap between configured and actual work.
  crmauditsalesforceautomation
• AI Service Readiness Review
  Evaluate workflow readiness, human oversight, data dependencies, adoption risk, and measurement before AI implementation.
  aireadinessadoptiongovernance
• Fit Check
  Decide whether an operating problem is ready for a diagnostic engagement. Share the problem, teams, systems, and desired outcome for a fit assessment.
  intakequalificationengagement

How to call

https://cadencelab.co

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